Shipping & Returns

At Emersive Limited, we take pride in ensuring that your print books are made with care and shipped efficiently. Please review our shipping policy below for details on how your order will be processed and delivered.

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Printing and Shipping Process​

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• NEW: We now ship books from stock. We aim to dispatch all orders within 1-2 business days from receipt from order.  

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Estimated Shipping Times

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• United Kingdom: You can choose your shipping method. Our cheapest delivery uses Royal Mail Tracked 48. Faster shipping methods including next day services including Royal Mail Tracked 24. Please choose your service during checkout.

• EU, Americas and International: Orders from the UK to most EU countries typically arrive within 3-7 working days after dispatch. Please note that for some EU countries the shipping time can increase to 10 days. Orders to the US and Canada typically take 5 to 10 working days after dispatch. Central and South America can take anywhere from 7-21 days for delivery. For the rest of the world including Australia and New Zealand, please allow 6-14 days for delivery after dispatch.

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Order Tracking

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• Once your order is shipped, you will receive a tracking link via email if you have selected a shipping service that includes tracking. This link allows you to monitor the progress of your shipment until it arrives at your doorstep. 

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Additional Information

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• Customs and Duties: For international orders, please be aware that customs fees or import duties may apply, and these are the responsibility of the customer.

• Delays: While we strive to meet our estimated shipping times, please note that unforeseen circumstances such as weather conditions, holidays, or postal delays may affect delivery times. We appreciate your patience and understanding.

• Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your order.

• Order Confirmation: You will receive an order confirmation email once your purchase is completed. This email will include details of your order and the expected delivery timeline.

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​Returns, Refunds and Exchanges

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If there is a problem with your purchase, please email us to discuss a refund or exchange: support@emersive.co.uk.

 

Please note that when returning an item, customers will need to cover the return shipping costs. After we receive and inspect the returned item, we’ll send you an email to update you on your refund status. If approved, we’ll promptly issue a credit for the purchase price (excluding shipping costs) to your credit card or original payment method.

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Damaged or Defective Items

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We take great care to ensure that our products reach you in perfect condition. If you receive a damaged or defective item, please email us at support@emersive.co.uk with a photo of the issue. We will arrange for a replacement or refund as appropriate.

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Contact Us

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If you have any questions or concerns regarding your order, please do not hesitate to contact us by clicking here. We are here to assist you and ensure a smooth and satisfactory delivery experience.

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Thank you for choosing Emersive. We appreciate your business and look forward to serving you.